Customer Service
   FAQs
      Ordering Online 
      Self-Collection / Home Delivery &       Returns
      On Credit Cards  Security/Privacy       Policy
      On" COFFEE BEANS"
      Technical Issues
      On Our Stores/Services
FAQs
THE COFFEE BEAN CARD
1. What is The Coffee Bean Card?
2. How much does The Coffee Bean Card cost?
3. Where can I purchase The Coffee Bean Card?
4. Am I able to hold more than one The Coffee Bean Card and can I use multiple cards for purchases?
5. Where can I top-up my Coffee Bean Card?
6. What are the other benefits of The Coffee Bean Card?
7. How can I be kept updated on ongoing promotions?
8. How can I earn and redeem the BEANS?
9. Is there an expiry date for the BEANS?
10. Where can I check my remaining Prepaid Value & BEANS?
11. Can my Prepaid Value & BEANS be used for online purchases at The Coffee Bean & Tea Leaf website?
12. What if The Coffee Bean Card is damaged?
13. What will happen if I lose or have The Coffee Bean Card stolen?
14. Am I able to use The Coffee Bean Card in other countries with Coffee Bean & Tea Leaf outlets?
15. Where can I find out more about The Coffee Bean Card or ask for Customer Service?
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ORDERING ONLINE
1. Can I place an international order through coffeebean.com.sg?
2. What forms of payment does coffeebean.com.sg accept?
3. Can I place an order by phone or fax?
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SELF-COLLECTION/HOME DELIVERY & RETURNS
1. When can I collect my cake?
2. Which outlets can I collect my cake from?
3. What form of identification do I need to present when collecting my cake?
4. What if I forget my Order ID number?
5. What happens if my cake isn't there when I show up?
6. If I decide on home delivery, when will my order be delivered?
7. How is my cake going to be packaged?
8. How is my order delivered?
9. How much do I have to pay for home delivery?
10. What happens if I am not at home when the delivery is made?
11. Will I still be charged in this scenario?
12. How can I check my order status?
13. How can I cancel my order?
14. How can I return an online purchase?
15. How can I specify different delivery addresses for different cakes?
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ON CREDIT CARD SECURITY/PRIVACY POLICY
1. Shop securely!
2. Your Privacy Online
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ON "COFFEE BEANS"
1. Our Loyalty Program
2. How does it work?
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TECHNICAL ISSUES
1. How can I report a technical glitch with coffeebean.com.sg?
2. Why does the site look different depending on which web browser I view it with?
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ON OUR STORES/SERVICES
1. How do I provide feedback on the service I received at a Coffee Bean retail location?
2. How can I find a Coffee Bean retail store?
3. Are the food and beverage certified Halal at The Coffee Bean & Tea Leaf?
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Toys featured in Cakes-to-go are subjected to availability. Notice of at least 48 hours before collection date is required for changes to orders (excluding Saturdays, Sundays & Public Holidays).

3 - 4 working days is required to process orders. (excluding the day of order, Saturdays, Sundays & Public Holidays)
 
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