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What is The Coffee Bean Card? |
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The Coffee Bean Card is a loyalty card introduced to reward regular customers with loyalty points called "BEANS? which can be subsequently redeemed against purchases at The Coffee Bean & Tea Leaf Outlets (CBTL).
Simultaneously, The Coffee Bean Card doubles up as a prepaid card, which can be use to pay for purchases made at all of CBTL outlets in Singapore and online at the CBTL website (www.coffeebean.com.sg). Registered Cardholders will be kept informed of CBTL special events, promotions and be entitled to exclusive special offers. |
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| 2. |
How much does The Coffee Bean Card cost? |
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| The initial fee for The Coffee Bean Card is S$30. Cardholders will receive a prepaid stored value of S$30 when cardholder fills in the application form, which can be used for purchase at The Coffee Bean island wide. |
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| 3. |
Where can I purchase The Coffee Bean Card? |
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| The Coffee Bean Card is available at all CBTL outlets in Singapore and online at the CBTL website. |
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Am I able to hold more than one The Coffee Bean Card and can I use multiple cards for purchases? |
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Yes, customers can hold more than one The Coffee Bean Card. Each card will have a unique card (account) number.
However, Cardholders can only use one The Coffee Bean Card for each payment transaction. BEANS accumulated under different card accounts held by the same Cardholder cannot be combined for purposes of redemption. |
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| 5. |
Where can I top-up my Coffee Bean Card? |
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The Coffee Bean Card is re-useable. You may top-up the value on The Coffee Bean Card at any CBTL outlets island-wide or via the online @ coffeebean.com.sg.
A minimum value of S$20 is required for each top-up and subsequent amount for top-up must be in multiples of $10.
Top-up can be made via Cash, Nets, Cash Card, Visa, MasterCard, Diners or American Express. For online top-ups, only Visa, MasterCard and American Express are accepted. |
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| 6. |
What are the other benefits of The Coffee Bean Card? |
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CBTL Cardholders will be informed of on-going CBTL promotions and be given exclusive offers.
In additional, 5 BEANS will be awarded for every dollar spent using The Coffee Bean Card. BEANS can be used by Cardholders to offset the cost of purchases made at CBTL or online. |
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| 7. |
How can I be kept updated on ongoing promotions? |
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When you purchase The Coffee Bean Card, you will be given an application form. You can register your details by either handing over the completed form at a CBTL outlet or register your details online via the CBTL website. CBTL will keep you updated via its online mailing list.
(Please note that all provided information provided would be kept strictly confidential.) |
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| 8. |
How can I earn and redeem the BEANS? |
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For every dollar spent using The Coffee Bean Card either at a CBTL outlet or its website, 5 BEANS will be credited to The Coffee Bean Card account. The more you spend with your card, the more BEANS you will earn. However, BEANS are not credited with the initial purchase of the card.
When you have accumulated sufficient BEANS (subject to a minimum of 500 BEANS and thereof, at the tranches of 50 BEANS) you may use the BEANS to redeem against purchases made at CBTL outlets or over CBTL website. |
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| 9. |
Is there an expiry date for the BEANS? |
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| All BEANS earned in each calendar year, will expire 3 months after the calendar year end i.e. on the 31st of March of the following year. |
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| 10. |
Where can I check my remaining Prepaid Value & BEANS? |
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| The Coffee Bean Cardholders may enquire about the remaining Prepaid Value or BEANS on the card by just logging on to http://www.coffeebean.com.sg. |
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| 11. |
Can my Prepaid Value & BEANS be used for online purchases at The Coffee Bean & Tea Leaf website? |
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| Yes, The Coffee Bean Card can be used as to make payment online. BEANS accumulated can also be used to redeem for CBTL's cakes, coffee BEANS etc. |
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| 12. |
What if The Coffee Bean Card is damaged? |
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All The Coffee Bean Cardholders are advised to register with CBTL as soon as possible after purchase of The Coffee Bean Card.
In the scenario when The Coffee Bean Card is damaged, CBTL will replace a new card, provided the following conditions are met:-
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| a. |
Card Cardholder has registered with CBTL, and CBTL, at it's discretion, will replace a damage card only if the Card Cardholder can prove his identity as the rightful owner of the Card or, |
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| b. |
Card Cardholder is able to provide The Coffee Bean Card account number and CBTL verifies the customer's details. |
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Damaged Card Form is completed at the outlet and the damaged Card MUST be returned. |
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| 13. |
What will happen if I lose or have The Coffee Bean Card stolen? |
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| As the Prepaid Value is treated as quasi cash, lost or stolen cards cannot be replaced. |
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| 14. |
Am I able to use The Coffee Bean Card in other countries with Coffee Bean & Tea Leaf outlets? |
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| Currently, The Coffee Bean Card is only accepted in Singapore. |
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| 15. |
Where can I find out more about The Coffee Bean Card or ask for Customer Service? |
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