| 1. |
When can I collect my cake? |
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| Orders placed before 2pm can be collected at your specified outlet 3 days later, excluding Sundays. Orders placed after 2pm can be collected at your specified outlet 4 days later, excluding Sundays. Collection on Monday is after 2pm while Collection on Tuesday - Sunday is between 10am - 2pm & 2pm - 6pm. We will contact you if we foresee any delays with your delivery. |
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| 2. |
Which outlets can I collect my cake from? |
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| Collection can be made at selected stores only. Simply indicate which outlet you want to pick up your cake from in the Order Form and we will send your cake there accordingly. |
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| 3. |
What form of identification do I need to present when collecting my cake? |
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| We will require your Order ID, Name and contact number for easy reference during collection. |
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| 4. |
What if I forget my Order ID number? |
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| Our staff will prompt you with some other questions related to your profile and/or order to verify your identify. If you are designating someone else to collect your cake, please ensure you inform this person of the Order ID number. |
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| 5. |
What happens if my cake isn't there when I show up? |
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| Please speak to the Outlet Manager immediately, and he will sort this out for you. |
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| 6. |
If I decide on home delivery, when will my order be delivered? |
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| Orders placed before 2pm will be delivered between 10-2pm and 2pm - 6pm, 3 business days later from Mondays to Saturdays. Orders placed after 2pm will be delivered between 10-2pm and 2pm - 6pm, 4 business days later from Mondays to Saturdays. There will be no delivery on Sundays and Public Holidays. We will contact you if we foresee any delays with your delivery. |
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| 7. |
How is my cake going to be packaged? |
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| Coffee Bean cakes are packaged frozen in a custom-made Styrofoam container. |
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| 8. |
How is my order delivered? |
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| Orders will be delivered by Coffee Bean. |
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| 9. |
How much do I have to pay for home delivery? |
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| 10. |
What happens if I am not at home when the delivery is made? |
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| Failed deliveries will be redirected to Coffee Bean headoffice. You are advised to call 6272 0036 ext 356 to arrange for pick-up. |
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| 11. |
Will I still be charged in this scenario? |
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| You will only be charged the $10.00 delivery charge one time. |
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| 12. |
How can I check my order status? |
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| You can check this online by logging into your account and entering your ID and password. Alternatively, you may also call (65) 6272 0036 ext 356 to speak with our Customer Service Representative or email us at cakes-to-go@coffeebean.com.sg |
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| 13. |
How can I cancel my order? |
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| Orders can be cancelled up to 48 hours before the delivery date. If you would like to cancel your order, please call (65) 6272 0036 so that a Customer Service Representative can determine whether the order has been sent to the outlet or delivered. An order cannot be cancelled if the cake is on its way, or has already been delivered to you. |
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| 14. |
How can I return an online purchase? |
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| 15. |
How can I specify different delivery addresses for different cakes? |
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| If you want different cakes to be delivered to different addresses, you will need to checkout one cake at a time. |
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