| Prices |
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All prices are in Singapore dollars and are inclusive of GST. |
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| Delivery Services |
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Delivery is within Singapore. |
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A delivery fee of S$10.00 per order will be charged for home/office delivery. |
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For home delivery, all orders placed before 2pm will be delivered between 10-2pm and 2pm - 6pm, 3 business days later from Mondays to Saturdays
Orders placed after 2pm will be delivered between 10-2pm and 2pm - 6pm, 4 business days later from Mondays to Saturdays There will be no delivery on Sundays and Public Holidays.
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Delivery time blocks are between 10am to 6pm each day, from Mondays to Saturdays. |
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Failed deliveries will be redirected to the Coffee Bean Headoffice. You are advised to call 6272 0036 ext 356 to arrange for pick-up.
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For store collection, all orders placed before 2pm can be collected at your specified outlet 3 days later, excluding Sundays.
Orders placed after 2pm can be collected at your specified outlet 4 days later, excluding Sundays.
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Collection on Monday is after 2pm while Collection on Tuesday - Saunday is between 10am - 2pm & 2pm - 6pm
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Customers will be identified via their names and order IDs. |
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| Payment Processing |
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Payment is via credit cards. (VISA / MASTERCARD / AMEX) |
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We ensure accuracy in our billing as all our transactions are automatically processed. |
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Orders can only be confirmed with full payment approved by the bank of the credit card, according to the actual value placed for the order. |
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Please provide all required details asked for in our order form, so as to avoid unnecessary delays. |
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| Cancellation of Orders |
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Orders can be cancelled up to 48 hours before designated delivery date. |
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| Refund Policy |
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Refund will be given at the discretion of the company management. |
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| Feedback |
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We welcome your feedback. Should you feel dissatisfied with any of our goods or services, please contact us at Tel: 6272 0036, Email: cakestogo@coffeebean.com.sg |
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Alternatively, customers may refer their complaints to the ConsumerTrust Secretariat if they are not satisfied with the resolution of the complaint. Complaints can be referred to
ConsumerTrust Secretariat
Mr. Ramesh Vakkiprath
35, Selegie Road, #09-25, Parklane,
Singapore 188307
Email: ramesh@cnsg.com.sg
http://www.commercetrust.com.sg
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| Confidentiality of Transactions |
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We treat all transactions and customers' particulars with the strictest confidence. |
