Customer Service

Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
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Viewing Orders
Updating Account Information

1. Can I place an international order through coffeebean.com.sg?: We’re sorry, but we do not ship to international locations at the moment.
2. What forms of payment does coffeebean.com.sg accept?: You can pay via VISA or Mastercard using PayPal, or make payment via The Coffee Bean Card. All payment is in Singapore dollars (inclusive of GST). Payment will include the price of cakes or retail items and the delivery charge. (There will be no delivery charge at all for collection of cakes from our store.)
3. How do I place an order?: Orders for whole cakes can be made via our website or in-store at any The Coffee Bean & Tea Leaf outlet.
4. When can I collect my cake?: Orders placed between Monday to Thursday, before 12pm, can be collected at your specified store 3 days later. Orders placed between Friday to Sunday, before 12pm, can be collected at your specified store 4 days later. All in-store collection will be available from 4pm and we will contact you if we foresee any delays with your delivery.
5. Are there delivery charges for cakes?: A delivery charge of $20 is applicable for each delivery location. Complimentary delivery for purchases above $200.
6. Which outlets can I collect my cake from?: Collection can be done at any The Coffee Bean & Tea Leaf Singapore store. Simply indicate which store you would like to pick up your cake at in the checkout page and we will make the necessary arrangements.
7. What do I need to present when collecting my cake?: We will require your Order ID, Name and contact number for easy reference during collection.
8. What if I forget my Order ID number?: Our staff will prompt you with some other questions related to your profile and/or order to verify your identify. If you are designating someone else to collect your cake, please ensure you inform this person of the Order ID number.
9. What happens if my cake isn't there when I show up?: Please speak to the Outlet Manager immediately and he/she will sort this out for you.
10. If I decide on home delivery, when will my order be delivered?: Orders placed between Monday to Thursday, before 12pm, can be collected at your specified store 3 days later. Orders placed between Friday to Sunday, before 12pm, can be collected at your specified store 4 days later. All in-store collection will be available from 4pm and we will contact you if we foresee any delays with your delivery.
11. How is my order delivered?: Orders will be delivered by our courier partner or registered mail for small non-bulky items. You will be prompted for your preferred choice if both delivery options are available for the item chosen.
12. What happens if I am not at home when the delivery is made? Will I still be charged?: Failed deliveries will be redirected to the nearest store or The Coffee Bean head office. You are advised to email us at customercare@coffeebean.com.sg to arrange for pick-up. You will still be charged $20.00 delivery charge for each delivery attempt.
13. How can I check my order status?: You can check this online by logging into your account and entering your email address or username and password. Alternatively, you may email us at customercare@coffeebean.com.sg.
14. How can I cancel my order?: Orders can be cancelled within 4 days before the delivery date. If you would like to cancel your order, please email us at customercare@coffeebean.com.sg so that a Customer Care Representative can determine whether the order has been sent to the outlet or delivered. An order cannot be cancelled if the cake is on its way, or has already been delivered to you.
15. How can I return an online purchase?: Should you encounter any problem with your purchase, please send an e-mail to customercare@coffeebean.com.sg and we will be able to assist you from there.
16. How can I specify different delivery addresses for different cakes?: If you want different cakes to be delivered to different addresses, you will need to checkout one cake at a time.
17. Do you have any Loyalty Programme?: We do have The Coffee Bean Gift Card which lets you earn 5 BEAN Points for every dollar spent. You may redeem BEAN points from minimum of 500 points. In excess thereof shall always at the tranches of 50 BEANS, e.g. 550 BEANS, 600 BEANS and so forth. Redemption of 500 BEANS is equivalent to a $5 deduction from total purchase value.
18. Is there an expiry date for the dollar value and BEANS?: All BEANS earned in each calendar year, will expire 3 months after the calendar year ends i.e. 31st of March of the following year. Dollar value in the card will automatically expire after 1,200 days from the last transaction date.
19. Shop Securely!: Please rest assure that we do not store your credit card information on our server. You will be entering your credit card information directly into the highly secured bank's site for approval. This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. We use a highly secure server so that all information submitted over is only given to us. Do note that because email is not encrypted, it is not a secure means of transmitting credit card numbers.
20. Your Privacy Online: The customer's contact information is also used to get in touch with the customer when necessary, and for purposes of updating him/her with what's new if he/she joins our mailing list. There is also the option for the customer to opt-out of this service in our newsletter section.
21. How can I report a technical glitch with coffeebean.com.sg?: You can report it through customercare@coffeebean.com.sg.
22. How do I provide feedback on the service I received at The Coffee Bean & Tea Leaf Singapore Store?: Please send us your comments through customercare@coffeebean.com.sg and we will respond within 72 hours.
23. How can I find a The Coffee Bean retail store?: Our Store Locator makes it easy to find all our retail locations, including address information, telephone numbers, and opening and closing hours.
24. Are the food and the beverages served at The Coffee Bean & Tea Leaf® certified Halal?: Yes. The food and beverage served at The Coffee Bean & Tea Leaf® is certified Halal by MUIS.