Frequently Asked Questions
Online Store
1. Can I place an international order through coffeebean.com.sg?
Currently, we cannot ship website orders outside Singapore but as soon as we're ready to roll-out this service to other regional locations, you'll be the first to know. If you are a foreigner looking to surprise your family, relatives, or friends in Singapore on their birthdays, or any other special occasion, we highly recommend Coffee Bean's quality cakes and merchandise!
2. What forms of payment does coffeebean.com.sg accept?
We accept Visa, MasterCard as well as payment via CoffeeBean SG Rewards’ e-card. All payment is in S$ dollars (inclusive of GST). Payment will include the price of cake/s and the delivery charge. (There will be no delivery charge for collection of cakes from an outlet.)
3. When can I collect my cake?
Online orders can be collected after 2 business days from the date of order in stores from Monday to Sunday (including Public Holidays), from 10am to 10pm.
(e.g. Delivery or collection of an order made on Thursday can be arranged from the following week's Tuesday onwards, subject to prevailing public holidays)
Customers will be identified via their order IDs upon collection.
4. How can I place an order?
Orders for whole cakes can be made via our website or in-store at any The Coffee Bean & Tea Leaf outlet.
5. Are there delivery charges for cakes?
We apply a flat delivery fee of $20 for orders below $300 for deliveries.
Delivery charge is waived for orders $300 and above. Complimentary delivery is limited to one local address located within mainland Singapore. Delivery to Sentosa island is subject to additional charges.
6. Which outlets can I collect my cake from?
You may opt to collect your cake from any The Coffee Bean & Tea Leaf outlet.
7. What form of identification do I need to present when collecting my cake?
You may simply present your order confirmation email upon cake collection.
8. What if I forget my Order ID number?
You may wish to reach out to customercare@coffeebean.com.sg for further assistance.
9. What happens if my cake isn't there when I show up?
Please speak to the Outlet Manager immediately and he/she will sort this out for you.
10. If I decide on delivery, when will my order be delivered?
Delivery orders will be processed and fulfilled after 2 business days from the date of order, excluding Saturday, Sunday and public holidays)
Delivery orders will be delivered on chosen date of delivery, between 10am - 2pm or 2pm - 6pm from Monday to Sunday.
11. How is my order delivered?
Your order will be delivered by our designated delivery partner if you were to opt for delivery.
Other Enquiries
1. How can I report a technical glitch with coffeebean.com.sg?
You can report it through customercare@coffeebean.com.sg
2. Why does the site look different on different web browsers?
Due to browser differences, we recommend using the most current version of Microsoft Internet Explorer or Mozilla Firefox to experience the best of coffeebean.com.sg.
3. How do I provide feedback on the service I received at a Coffee Bean retail location?
Please send us your comments through customercare@coffeebean.com.sg and we will respond within 72 hours.
4. How can I find a The Coffee Bean retail store?
Our Store Locator makes it easy to find all our retail locations, including address information, telephone numbers, and opening and closing hours.
5. Are the food and the beverages served at The Coffee Bean & Tea Leaf® certified Halal?
Yes. The food and beverage served at The Coffee Bean & Tea Leaf® is certified Halal by MUIS.